As seen in the FXBG Regional Chamber Business Magazine.

Technology can help optimize and expand your business operations, but with so many options it can be hard to know where to start—or what’s worth including in your budget. These five award-winning technologies can automate your processes and provide analytics to better understand your organization.

Best for Non-Profits or Education: Optimy

It’s easy to get lost navigating a sea of grants, but Optimy allows for easy management of every aspects of the grant process. Recognized as an up-and-comer in 2016, this year they were named the winner of two Cloud Awards and nominated as one of Brussels Best Exporters. Optimy’s software starts by sorting grant requests through a single entry point to systematically ensure that each gets a response.

One of the hardest parts of non-profit management is measuring success, but Optimy is all about maximizing ROI. The software can automatically score and rank projects, and collect data to generate reports.

Best for Event Management: etouches

From the planning stages to final event evaluation, award winning event management software etouches handles everything from finding a venue to assisting attendees engage digitally. Recipient of the Software & Information Industry Association’s CODiE Award for Best Event Management Solution, etouches leverages big data and sophisticated mobile apps. The program allows you to plan, market, and run, as well as helps attendees build relationships with smart badges and conduct powerful after-action analyses. Other features organize speaker submissions, manage seating plans, conduct surveys, and search for venues.

Best for Network Security: Untangle NG Firewall

Every business needs to be concerned about its security, but with so many options—and so many threats—it can be difficult to find the right solution for your business’ needs. Untangle NG Firewall prides itself on its single, modular platform that can adapt to your organization as it evolves. Untangle NG Firewall received the Stevie award for Best New Product – Software, the CODiE Award for Best Network Security Solution, and numerous other awards from Info Security Product’s Guide and Cyber Defense Magazine in 2017 for its flexible, browser-based software.

Providing comprehensive security and data-driven insights, Untangle NG Firewall works like an app store where you pick the specific modules you need and they all function together smoothly. This ability to tailor the software makes it an ideal solution for many small to medium enterprises looking for easy, budget-friendly solutions.

Best for Customer Service: Sparkcentral

Emails and call centers just don’t cut it for customer service anymore, as consumers demand the ability to contact organizations through social media and other channels. Tracking these issues can become a challenge though, which Sparkcentral seeks to meet.

Sparkcentral makes it easier on agents and customers to get answers immediately. Winner of the 2017 CODiE Award for Best Customer Service Solution, Sparkcentral helps clients like Zappos, Nordstrom, Netflix and Uber respond to customer inquiries seamlessly despite their globally dispersed client service teams. The software also provides key data on these interactions that provides actionable insight that helps its users to constantly improve their service.

Best for Facilities Management: Crestron Fusion Cloud

Crestron Fusion says its mission is to optimize a business’ most important investments: people, spaces and technology. It uses cloud technology to automate facilities and make the workers in them more productive and comfortable.

Winning the 2017 World Business Award for Business Innovation, Crestron Fusion Cloud is an enterprise management platform that makes better use of your facilities resources. It monitors rooms and equipment, as well as AV devices and systems, and provides the data to make decisions on how to most efficiently use your spaces. Its features include room scheduling, help desk support, and device monitoring as well, along with relevant data reports.


FXBG Business Mag article Dec17

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